FAQ About The Programs
During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say “yes”, you will have a sample of what the coaching experience will be like. Until then, click on our BIO page to learn more about us and our approach in coaching.
If you are interested in beginning the coaching program intake process, please contact us via phone so we can schedule our initial discovery session to further explore the details of the coaching relationship.
1. Be a partner in bringing out the best, the deepest, and the truest in you. 2. Provide safety, encouragement and support an environment in which you can relax and explore 3. Respect the confidentiality of the agreements we make 4. Expand your view of what is possible and promote discovery of new insights 5. Give you input, straight feedback and operate as a sounding board 6. Listen carefully to what you say and ask questions that increase awareness 7. Be an on-going resource for you in accomplishing your intentions.
Yes, we call it our “Full Commitment Money Back” guarantee. If within the first 90 days of our relationship you fully commit and show up to the sessions and participate fully in the program, you can simply let us know that this is not working for you and we will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.
Yes! In the event that you would like support on something that comes up in between our sessions, you can post an inquiry to the Client Log and we can have what we call “Just In Time” coaching via your Private Client Area dashboard.
When you sign up for a coaching package, you'll receive a welcome packet. The welcome packet is all available online on your Client Area Dashboard and consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing us with some helpful information, so that we know best how to support you, guide you and work together with you. It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.
It’s easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps: 1. Log into your Private Client Website Area. 2. Click on the Calendar Menu. 3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule). 4. Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time. 5. The calendar will update itself, you’ll see your new appointment reflected and we will receive an email notification letting us know of the change.
Each month you’ll receive an invoice from us letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.
Check, Cash, Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card. 1. To pay by Check: simply use the “remit to” address located to the right in the body of the invoice you’ll receive monthly from my practice. 2. To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment. 3. To have your coach process your payments for you: Complete the “Credit Card Authorization” form found under the Documents section of the private client area. Once we have the authorization and billing information, we will automatically process your payments for you as outlined in the authorization form.
FAQ About Security & Confidentiality
Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential: 1. Username and password protected. 2. Verisign Security Certificate protects your data on this site. 3. Secured pages (https://)
Yes. This client area of the site is protected by a username/password system. You are the only one that has access to your information.
FAQ About The Private Client Area
Click on the Client Area link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don’t have log in information yet? Contact us so we can get an account created for you.
Yes. You will need to log in initially using the password we assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.
If you simply forgot your password, you can still go to the Log In page by clicking the Client Area link. Click on the blue link “forgot password” to the right of the “Login” button and, in the new “Forgot Password” window, enter your username and click on the “Continue” button. You will receive an email shortly with your password included. If you misplaced both your username and password, contact us and we will forward you your information.
Remember that the log in information is case sensitive, so enter it exactly like it was given to you. Also, type in your log in credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect. Again, if you do not remember your log in credentials, you can contact us via email and we’ll forward them to you.